Questions About Takeaway

What should I do if I want to change the pickup or delivery time of my order?
Call the restaurant where you ordered your takeaway and provide your order number. They will assist you in changing the time for when your food will be ready. You can find the restaurant's phone number here.

What should I do if I want to change the contents of my order after I've placed it?
Call the restaurant where you ordered your takeaway and provide your order number. They can help you make changes to your order. You can find the phone number here.

What should I do if I want to change the contents of a menu?
When ordering online, click once on the image of the menu you want, then click on the small icon with two arrows that appears. You can then replace individual items in the menu.

You can make the following substitutions:

• Sticks can be swapped for other sticks – it costs 5 DKK to swap + any price difference.

• Nigiri can be swapped for other nigiri – it costs 5 DKK to swap + any price difference.

• Maki rolls can be swapped for other maki rolls in the same category (hosomaki, uramaki, kaburimaki, and futomaki) – it costs 10 DKK to swap + any price difference.

What should I do if I have allergies or want to avoid alcohol in the food?
You can view a list of allergens, animal products, and alcohol by clicking here.

Ingredients marked in green on the list can be omitted. Ingredients marked in red cannot be omitted.

If you want to omit an ingredient from your order, just call the restaurant where you ordered your food.

How should I store the food if it’s not going to be eaten right away?

• Sushi, Sashimi & Salad:
  Store sushi, sashimi, and salads in the refrigerator. Take the sushi out of the fridge an hour before eating, so it’s not too cold. Our food should be eaten on the same day you bring it home.

• Sticks & Hot Dishes:
  Store hot dishes in the refrigerator until needed. Place your sticks on baking paper and reheat them in an oven at about 180°C. According to the Health Authority, all hot dishes should reach a core temperature of 75°C when reheating.

What should I do if there are errors or missing items in my order?
Call the restaurant where you ordered as soon as possible. In most cases, we can correct the error immediately. You can find the restaurant's phone number here.

What should I do with the packaging that my food comes in?
Our plastic packaging is made from about 85% PET recycled plastic and can be recycled again if you dispose of it in the plastic container. Our chopsticks are biodegradable and can be placed in the organic waste bin if you have one. If you received one of our thermal bags, it can be reused again and again for many years. We also gladly accept the return of the porcelain cups that our desserts come in.

Questions About Table Booking

Can I change the number of guests in my booking?
Yes, in most cases, you can. Call the restaurant where you booked a table and let them know how many fewer guests will be attending. If you have more guests than originally planned, we will do our best to accommodate them. You can find the restaurant's phone number here.

I would like to change the time of my reservation. How do I do that?
Call the restaurant where you booked a table and inquire about the possibility of changing the reservation time. You can find the restaurant's phone number here.

How do I book a table?
You can view all our restaurants and book a table here. If you wish to book a table at one of our restaurants in London or Berlin, you can switch between countries at the top of the website.

I have another inquiry regarding my reservation. What should I do?
You can send us an email at [email protected] with your reservation inquiry. We will respond within 24 hours—usually sooner. Alternatively, you can call the restaurant where you booked a table. You can find the phone number here.

Can I book a specific table?
Unfortunately, it is not possible to reserve specific tables or a particular section in our restaurants, as no two evenings are the same in our venues, and we wouldn’t want to disappoint you.

However, if you let us know your preferences when you arrive, we will do our best to accommodate them.

Questions About Restaurants

What should I do if I have questions or want to file a complaint after dining at one of your restaurants? If you experience unsatisfactory service or quality, please don't hesitate to speak with the staff in the restaurant immediately, as we can resolve most issues on the spot.

If you have already returned home, please send us an email at [email protected], and we will do our best to assist you.

It would greatly help our service department if you could include the following in your email:

- The restaurant you visited

- The date and time of your visit

- A picture of your receipt, if possible.

I have questions or complaints about a restaurant due to takeaway. What should I do?
Please send us an email at [email protected] with your complaint or question, along with the order number from the receipt you received via email. We will do our best to assist you.

Questions Regarding Children

Am I allowed to breastfeed at Sticks’n’Sushi?
Yes, you are welcome to breastfeed in all our restaurants.

Do you have high chairs for children?
We offer high chairs for children in all our restaurants in Denmark.

Can I bring my stroller inside?
For fire safety reasons, we unfortunately cannot allow strollers indoors. However, you are welcome to bring the carrycot inside and leave the stroller outside in front of the restaurant.

In our restaurants at Tivoli Hotel and Tivoli Haven, you are allowed to take the stroller up in the elevator and then leave it outside on the restaurant's rooftop terrace.

Do you have special menus for children?
Yes, we have several children's menus, both with and without sushi. We also provide crayons and an activity sheet to keep your child entertained. You can view our children's menus here.

Questions About Allergies and Diets

I have an allergy. Where can I see what I can eat?
We have compiled a list of the most common allergens in a chart, which you can find here.

Ingredients marked in green can be omitted, while ingredients marked in red cannot be omitted.

Is there alcohol in your soy sauce?
We do not add alcohol to our soy sauce. However, there are traces of alcohol in most of our soy sauces and dressings. This is due to residual alcohol from the soy sauce’s natural fermentation process.

What is residual alcohol?
When making soy sauce, water, soybeans, salt, and grains are fermented. During the fermentation process, a small amount of alcohol is produced. This is completely natural and also occurs, for example, when yeast is added to bread dough. This means that the majority of our food contains residual alcohol, but in such small amounts that food authorities consider it alcohol-free.

Is there alcohol in sushi rice?
Our sushi rice consists of four ingredients: sushi rice, rice vinegar, sugar, and salt. Rice vinegar is produced through a fermentation process, where rice is first converted into sugar, which is then fermented into alcohol. In the next step, the alcohol is converted into acetic acid. In the finished rice vinegar, the alcohol content is minimal, as almost all of the alcohol has been transformed into acetic acid.Therefore, there may be a minimal residual amount of alcohol in the rice vinegar, but the amount is so small that it is considered negligible and often goes unmentioned. As a general rule: if you can eat vinegar, you can also eat our sushi rice.

Do you have halal dishes?
Although we are not a halal-certified restaurant and do serve both alcohol and pork, we strive to offer inclusive dining experiences for all our guests. We offer a wide selection of vegetarian dishes as well as dishes with fish and seafood. If you have specific dietary needs or preferences, our staff is happy to assist you. Please let your server know if you wish to avoid alcohol-containing sauces, and we will do our best to accommodate your request.

Can I eat your sushi while pregnant?
All our fish—except for salmon and hiramasa —has been frozen for the mandatory 24 hours before serving.

The reason our salmon has not been frozen is that it is farmed and has lived in controlled, flowing waters.

Due to the extensive control measures we have in place, the Food Authority has not found it necessary to require us to freeze the salmon.

I have a severe allergy, such as shellfish, nuts, peanuts, or sesame. Can I eat at your restaurant?
Unfortunately, we cannot guarantee that there will be no traces of allergens in the food, as it is handled, prepared, and stored in the same kitchen as shellfish, nuts, and sesame.

Can I get lactose-free milk in my coffee?
Yes, in all our restaurants, we offer oat milk, which is lactose-free, gluten-free, and nut-free.

What can I eat at your restaurant if I am vegan or vegetarian?
We offer several vegan and vegetarian menus and dishes. Please see our menu and ask your server, who can help with suggestions.

Questions About Payment

How can I pay online?
On our webshop, you can pay with the most common payment cards as well as MobilePay and gift cards.

If you order your food for pickup, you can also choose to pay in the restaurant. Here, you can of course pay with cash.

How can I pay in the restaurant?
In the restaurant, you can pay with:

Cash, the most common payment cards, Sticks'n'Sushi gift cards, and Sticks'n'Sushi account cards.

Questions About Gift Cards

I have received a Sticks'n'Sushi gift card. Where can I use it?
You can use your gift card at any of our restaurants in Denmark, England, and Germany. You can also pay online with your gift card both on webshop and in app.

Where can I check when my gift card expires?
Our gift cards are valid for two years from the date of issue. If you’re unsure when your gift card was issued, you can contact us at +45 33 11 70 30, and we will look it up for you.

Where can I see how much money is left on my gift card?
You can check your gift card balance at any of our restaurants. Simply ask one of our servers for assistance. You can also call us at +45 33 11 70 30 or send an email including the gift card number to [email protected] to inquire about your balance.