QUESTIONS ABOUT NEW YEAR’S EVE?

Which restaurants are open on New Year’s Eve?

Three of our restaurants are open for New Year’s Eve bookings: Borgergade, Tivoli Hotel and Tivoli Haven. All three will be serving our special New Year’s Eve menu.

Can I order from the regular menu?

No. On New Year’s Eve, we’ll be serving our special New Year’s Eve menu exclusively, so it won’t be possible to order à la carte from our regular menu.

The menu is pre-ordered and paid for when you book your table through our website.

Are drinks included in the New Year’s Eve menu?

A glass of champagne on arrival is included. We’ve put together a special wine pairing for the evening, and you can also order from our regular drinks menu.

Do you have a children’s menu?

Yes. We’ve created a special menu for the little fishers joining us for the evening.

When booking your table, simply select the number of children’s menus you’d like to order. The children’s menu is reserved for guests under the age of 12.

We reserve the right to charge the full price of the New Year’s Eve menu if a children’s menu has been booked for a persone above 12 years.

Can you accommodate allergies and dietary requirements?

If you have any allergies, please contact us before booking your table so we can confirm whether we’re able to adapt the menu. We can accommodate gluten-free, lactose-free, vegan, vegetarian, pescetarian requirements. The price for these alternatives are the same price as the New Years Menu, 1.099 kr. Unfortunately, we’re unable to adapt the menu for other allergies. If you have any questions about the menus, please contact us on +45 33 11 70 30 or at [email protected].

Which seatings can I book?

When making your New Year’s Eve reservation, you’ll be able to choose between the different types of seating availabilities. Please note that it isn’t possible to reserve a specific table or area of the restaurant. Be aware that there is both standard tables, high top tables, bar seating and lounge seating. Please choose the specific seating type when making your reservation. All seating types will be bookable as shown.

Can I change my seating?

Tables are allocated in advance and cannot be changed. The seating selected at the time of booking will apply to your reservation and is stated in your confirmation.
Please note that we are unable to guarantee seating in the restaurant or bar once your reservation has ended.
Reservations after 19.45 will be able to stay at the table.

How long do I have my table for?

All New Year’s Eve reservations include the table for 2.5 hours. Once your reservation has ended you unfortunatly are not able to remain in the restaurant. Reservations after 19.45 will be able to stay untill the closing time of the specific restaurant.

First seating will be at 17.00 and the last possible seating

• Borgergade – last seating 21.30

• Tivoli Haven – 21.30

• Tivoli Hotel – 21.30

Can I come specifically to watch the fireworks from the Tivoli Hotel rooftop?

Exclusively at Tivoli Hotel, you can purchase a ticket for access to our rooftop from 11pm, where you can enjoy 360-degree views of the city and watch the New Year's Eve fireworks.

Each ticket costs 299 kr. per person and includes a glass of Champagne, or an alcohol free alternative.
Entry is only permitted after 11pm, and a valid ticket per. person must be presented upon arrival at the restaurant.

Cancellation policy

All reservations are paid for in advance and can be cancelled up to 48 hours before the reservation time. Unfortunately, cancellations made after this point are non-refundable.

Still have questions about New Year’s Eve in our restaurants?

You’re always welcome to get in touch via our contact form, call us on 33 11 70 30 or email [email protected].

What is the last day to place a takeaway order?

Orders can be made at the very latest up until the 30 December at 16:00, if there are available time slots. Our restaurants often sell out before then, so we recommend ordering early. Please check our website for restaurants with availability for orders.

Why can’t I see all the dishes from your regular takeaway menu?

Every year, we create a special takeaway selection for New Year’s Eve. This means orders can only be placed from the selection available on our dedicated New Year’s Eve takeaway page.

How do I order?

Select “Order for New Year’s Eve” on our ordering page [LINK], then choose the restaurant where you’d like to collect your order.

Choose your collection time, then order our New Year’s Eve menu or build your own order from the available selection. Pay online and you’ll receive your order confirmation by email.

Once the restaurant has confirmed your collection time, you’ll receive an SMS with a code to use when collecting your order.

When will I receive my takeaway confirmation?

You’ll receive an SMS with your pickup time within 72 hours of completing your order. You will also receive a final confirmation on email with your pickup time and code again on the 30th December.

Can I order something other than the New Year’s Eve menu?

Yes. You can choose our New Year’s Eve menu or put together your own order from the selection available for the evening. You can also add extra dishes to your New Year’s Eve menu.

Do you have a children’s New Year’s Eve takeaway menu?

Yes. The little fishers should eat well on their way into the New Year too. So we’ve created a special children’s New Year’s Eve menu for takeaway.

Can my New Year’s Eve order be delivered?

No. New Year’s Eve orders are collection only on 31 December from your chosen restaurant.

What do I need to bring when collecting my order?

Please have a valid receipt or order confirmation ready when you collect your order on 31 December. We ask that you respect your designated pick up time. In the case the order is not picked up, the order will unfortunately be disposed of and no refund will be issued.

Can I change my collection time?

We ask that any changes to pick up times are made no later than the 30th December at 4 pm. However this is subject to alternative time slots still being available. To make changes, call the restaurant directly. The restaurant in some cases may need to change your collection time. If this happens, we’ll automatically let you know by SMS, and the updated time will also appear in your order status.

Can I cancel my New Year’s Eve order?

Yes. You can cancel your order by calling the restaurant you ordered from directly.

Cancellations must be made at least 48 hours before your collection time. The full amount will be refunded to the payment card used for the order within 14 days.

How do I pay?

New Year’s Eve orders are paid for when ordering online through the Sticks ‘n’ Sushi webshop.

You can pay using a credit or debit card supported by QuickPay, as well as MobilePay and Apple Pay. All prices shown include VAT.

What should I do if there’s something wrong with my order?

Mistakes can happen, and we’ll always do our best to put things right as quickly as possible. If you get home and discover something is missing or incorrect, please call the restaurant immediately so we can try to find a solution. Our restaurants close at 18.00, so we ask that you check your order upon arriving home. After 18.00, please email us at [email protected]. If your complaint is upheld, we’ll refund the price of the affected item.